Refund and Returns Policy

Un-Claimable Products

Product(s) that are sold for a special super low price (Marked down products, Flash Sales, Seasons Sales, Special Offers, Today Deals, Open Box, Daily Deals, or any other Product(s) which have been sold with discount)

Free-size or Multicolour Product(s) cannot be claimed. (Product(s) listed on the Site as multi-colour, free-size, assorted colour, assorted design, etc. are items on which size/colour cannot be guaranteed and is subject to availability.)

You can always contact us for any return questions at [email protected].

Return & Replacement Policy

To claim a Return, please check if the purchased Product(s) falls under the warranty as per the Warranty Policy. If the Product(s) is under warranty, then you can claim for Return based on the following conditions:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customers can claim for Return in the event that the product is damaged or not functional within 3 days from the date of receiving the Product(s).
If the customer does not like the product, only replacement is possible (excluding Marked down products, Flash Sales, Seasons Sales, and Special offers)with another product of the same or greater value (Delivery charges will apply).
Shipping and payment processing charges are non-refundable.

Replacement Procedure

Approved: If the Product(s) is found faulty as per the policy then the Replacement process will be initiated.
Not Approved: For Product(s) not faulty and claimed due to the Product(s) not being as per expectations, pickup charges of (AED 20) replacement with another product delivery charges will be applicable.
Exceptions / non-returnable item
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at [email protected].

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at [email protected].